Return Policy

If you are not completely satisfied with your purchase,

please send us an email & we will let you know exactly where to return the product.  You may return merchandise in new condition,

with original packaging  within 7 days of receipt

for a store credit or exchange only !!!

(excluding shipping and handling fees).

We cannot accept used items as returns!

 

RETURN EXCEPTIONS

 

 

 

All beds, carriers, mats, blankets, pens, crates,

 

 

car seats,   strollers,   shoes,   water bottles,

 

 

water fountains,   any sanitary & hygiene items,

 

 

special  orders,    seasonal items, 

 

 

cat scratchers  & condos and cats’ litter related items

 

 

 

are FINAL SALE and

 

 

NOT allowed to try them even in the store.

 

 

 

(No exchanges or returns will be accepted, no exceptions!!!)

 

 

 

This policy has been implemented due to health

 

reasons and dogs' aversions and tendencies to mark

 

products that have the scent of another animal on

 

them.

 

 

 

We want to ensure that all of these products

 

are unused for your pet!

 

 

 

Thank you for your really kind cooperation.

 

 

 

Therefore, please note details, sizes, & weight
restrictions before placing your order.

 

Thank You.